Returns & Exchanges
At Tradewinds Oriental Shop, we take pride in the quality of our authentic ingredients. If your order arrives damaged or contains incorrect items, please contact us within 48 hours for a full refund or exchange.
Document the Issue
Take clear photos of the damaged goods, incorrect items, and the original packaging including the shipping label.
Contact Customer Support
Email our team at [email protected] with your order number and the photos attached to initiate your claim.
Verification Process
Our team will review your request within 2 business days to verify the claim against our quality control records.
Refund or Replacement
Once approved, we will either ship out a replacement at no extra cost or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing